Sales Ambassador

Summary

Sales Ambassadors create elevated client experiences on the sales floor by delivering personalized styling recommendations, leveraging product knowledge, and using digital tools to build lasting customer relationships. They drive individual and store sales performance through effective clienteling, outreach, and by meeting key performance indicators. Ambassadors also support team development by coaching Brand Ambassadors and participating in store initiatives.

Responsibilities

• Deliver exceptional customer service and personalized styling recommendations to drive sales.
• Strategize personal business growth through wardrobing, outreach, and leveraging digital clienteling tools.
• Support the team in achieving monthly, quarterly, and annual sales goals and KPIs.
• Coach and guide Brand Ambassadors to improve customer-centric behaviors and relationship building.
• Utilize CRM tools (e.g., Polo connect) to capture customer data and support clienteling efforts.
• Maintain store visual standards and contribute to store and company initiatives, including hiring and training.

Requirements

• Sales experience in a high-volume or specialty retail environment preferred.
• Strong communication skills and the ability to build positive customer relationships.
• Comfortable operating the register and remaining on your feet, standing and walking for multiple hours.
• Ability to lift and carry up to 30 lbs and maneuver around the sales floor and stock areas.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Experience using digital sales tools and CRM systems preferred.