Summary
Sales Ambassador responsible for delivering exceptional customer service and curating personalized styling experiences to drive sales and client loyalty. This role coaches and mentors brand ambassadors, leverages digital tools for clienteling, and supports store initiatives while maintaining visual standards and a professional environment. The position is an entry point for future management opportunities and requires flexibility to work varied schedules including evenings and weekends.
Responsibilities
- Provide exceptional customer service with personalized styling recommendations and product knowledge.
- Strategize personal business growth through wardrobing, outreach, and digital clienteling tools.
- Drive sales to meet monthly, quarterly, and annual targets and KPIs.
- Coach and guide Brand Ambassadors to deliver customer centric behaviors and relationship building skills.
- Utilize CRM tools to capture meaningful customer data and support clienteling initiatives.
- Participate in store and company initiatives and community outreach.
- Maintain store visual standards using company guidelines and visual techniques.
- Support recruiting efforts by engaging in networking and sourcing talent.
- Provide feedback to management on category opportunities and needs.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to operate register, stand, walk, and move for extended periods.
- Ability to lift up to 30 lbs and maneuver around the sales floor and back areas.
- Ability to work a flexible schedule including days, evenings, and weekends.
- Experience using digital tools to sell and support clienteling preferred.
- Ability to build and maintain positive working relationships with customers and coworkers.
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