Summary
Sales Ambassador responsible for delivering exceptional customer service and personalized styling while driving sales and supporting team goals. Role involves clienteling, leveraging digital tools, coaching brand ambassadors, and maintaining store standards to enhance the Ralph Lauren customer experience.
Responsibilities
- Deliver exceptional customer service with detailed product knowledge and styling recommendations.
- Drive sales by supporting team in achieving monthly, quarterly, and annual goals.
- Strategize personal business growth through outreach and digital clienteling tools.
- Coach and guide Brand Ambassadors to improve customer centric behaviors.
- Capture customer data using CRM tools to support clienteling initiatives.
- Maintain store visual standards using company guidelines and techniques.
- Participate in store and company initiatives and community outreach.
- Balance tasks while prioritizing the customer experience and provide feedback to management.
- Support recruitment by engaging in networking and talent sourcing.
Requirements
- Sales experience in a complex, high-volume or specialty environment preferred.
- Ability to communicate effectively with customers and store personnel.
- Ability to stand, move, walk for multiple hours and operate the register.
- Ability to lift up to 30 lbs and maneuver the sales floor and stock areas.
- Ability to work a flexible schedule including days, evenings, and weekends.
- Experience selling to customers using digital tools preferred.
- Ability to build and maintain positive working relationships with customers and coworkers.
- Capacity to prioritize tasks and support team training and initiatives.
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