SummaryAs a Sales Associate at Holt Renfrew, you will develop deep, long-lasting relationships with customers to increase sales, service, and loyalty. Your compensation will be commission-based, directly tied to your sales volume results.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
- Attend all educational sessions including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Perform other duties, as assigned.
Requirements- Minimum of 4+ years experience in a commission-based luxury sales environment.
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota required.
- Ability to work a flexible schedule including evenings, weekends, and holiday availability.
- Highly collaborative; working with and through others in a team-oriented environment.
- Leverage social media platforms to promote yourself as a fashion influencer and build a personal brand.
- Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition, and stay connected.
- Proactively reach out to clients to share a curated view of new receipts aligned with their fashion preferences.
- Strong understanding of current and emerging trends in fashion.
- Possess broad range of product knowledge across all merchandise categories in the store.
- Take initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential.
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