SummaryAs a Made to Measure Specialist at Harry Rosen, you will lead a designer brand and develop a clientele that recognizes their key role in delivering superior service. You will inspire exceptional customer experiences both online and in-store through consistent training and team building.
Responsibilities- Lead by example and focus on achieving sales goals by managing a designer brand or department.
- Deliver product knowledge training to advisors and develop taste level and brand image.
- Engage in personal sales and holistic selling in-store, building relationships with customers and creating repeat clientele.
- Prepare for each appointment and client meeting by strategizing merchandise presentation and creating opportunities for add-on sales.
- Communicate with buying and visual teams to ensure product inventory and brand spirit are represented.
- Participate and coordinate Trunk Shows.
- Focus on inspiring repeat exceptional customer experiences both online and in-store through consistent training.
- Demonstrate interest and ability to develop others.
- Focus on team building to achieve financial goals.
Requirements- Minimum of 2 years of retail experience, preferably in a luxury environment, clothing, or store/department leadership.
- Experience in various retail departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure is preferred.
- Passion for inspiring repeat business by creating exceptional customer service experiences both online and in-store.
- Desire to participate in training initiatives and incorporate acquired skills into daily activities.
- Interest in technology and using tech innovations to support retail customer service.
- Ability to work effectively as part of a team.
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