SummaryThe Sales Associate at Yorkdale is responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling ceremonies. This role involves understanding Boutique operating processes and contributing to a positive team environment.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators.
- Maintain a strong drive for results and a positive, team-first attitude.
- Ensure a welcoming client-focused environment, offering best in class service in person, over the phone, and through electronic communication.
- Develop local and international client book and recruit top clients.
- Demonstrate strong product expertise and engage clients with product details and stories.
- Problem solve in partnership with leadership to resolve client issues.
- Support floor moves, merchandising, visual merchandising, and housekeeping.
- Locate merchandise at other Boutiques and accurately process charge-send sales.
- Organize stock on the floor and in the heart of the house.
- Participate in inventory and cycle counts and protect Boutique assets.
- Assist in packing or wrapping customers’ merchandise.
Requirements- 3 years of retail sales and client service experience, preferably in luxury consumer goods.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Ability to develop strong relationships through communication, organization, and follow-through skills.
- Provide outstanding customer service in person, over the phone, and through electronic communication.
- Ability to read, count, and write to complete business and client documentation accurately.
- Adaptability to manage time in a fast-paced environment and adjust priorities.
- Ability to work varied hours, including nights, weekends, and holidays.
- Operate necessary equipment, including phone systems, cash register, and computers.
- Physical ability to stand for extended periods and lift at least 30 lbs.
- Willingness to adhere to company policies, procedures, and standards.
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