Sales Manager

Summary

Sales Manager responsible for driving boutique performance through leadership, client development, and operational excellence in a luxury retail environment. This role supports strategic boutique goals while upholding brand standards and delivering exceptional client experiences. The manager leads coaching, operations, and merchandising to meet KPI targets and maintain boutique standards.

Responsibilities

• Provide impeccable service and act as a brand ambassador for every client interaction
• Partner with store leadership on corporate initiatives, team development, and operations
• Oversee opening and closing procedures and ensure compliance with loss prevention standards
• Drive individual and store KPIs including appointments, conversion, and repurchase rate
• Develop and execute action plans to drive sales and deepen client engagement
• Mentor and coach team members on best practices and product knowledge
• Support inventory accuracy through cycle counts and discrepancy resolution
• Leverage CRM for appointment selling and client acquisition
• Manage and resolve escalated client issues with appropriate partners

Requirements

• Minimum 3 years of luxury retail sales experience
• Excellent written and verbal communication skills
• Experience with women's and men's ready to wear
• Proven results driven leadership and coaching capabilities
• Adaptable and comfortable in a fast paced retail environment
• Flexible schedule availability including evenings, weekends, and holidays