Sales Manager

As a Sales Manager at Holt Renfrew, you will lead a team of sales associates to enhance the customer experience and achieve sales targets while providing an engaging employee experience.

• Achieve sales targets across multiple areas of responsibility.
• Meet customer service objectives and address customer concerns.
• Recruit, select, hire, and onboard top talent.
• Lead, motivate, and retain a high-performing team.
• Collaborate with other store managers to drive sales and customer service.
• Communicate performance standards and objectives to employees and provide coaching.
• Promote a culture of open communication, employee development, and trust.
• Maintain health and safety practices in accordance with the code of conduct.
• Oversee the designated sales advisor/expert advisor program for assigned departments.
• Recognize and reward exceptional performance; provide feedback and develop improvement plans for underperforming employees.
• Lead the team in developing, updating, and growing an active client base.
• Implement customer relationship management and loyalty programs.
• Act as the manager on duty as needed.
• Set high standards for merchandise presentation at all times.
• Regularly evaluate stock performance and create improvement strategies.
• Participate in the development and influence seasonal store plans.
• Identify opportunities to drive business activities.
• Manage payroll budgets while ensuring appropriate coverage levels to meet business needs.
• Maintain operational awareness of in-store concessions to ensure consistent customer service.
• Comply with health and safety policies and requirements.
• Ensure compliance with privacy protection, regulations, and cybersecurity measures.

• Minimum of 5 years of supervisory experience with a focus on driving sales.
• Proven experience in exceeding sales and profit targets.
• Ability to quickly adapt/initiate changes.
• Retail sales experience, preferably in a luxury environment.
• Entrepreneurial mindset.