SummaryAs a Sales Manager, you will act as a focal point in the business, linking sales, operations, and clients to ensure exceptional client service and achievement of company objectives. You will lead a high-performing team, engaging them in delivering performance targets and coaching them to reach their full potential. Your role involves maintaining and improving operating processes, developing solutions, and providing clear communication across the business.
Responsibilities- Act as a role model to ensure exceptional client service for both internal and external clients.
- Identify and share best practices throughout the business, demonstrating excellent teamwork.
- Ensure profit targets are met and discounts and costs are kept within budget.
- Achieve floor sales targets and department targets.
- Manage performance of floor colleagues, providing feedback and development opportunities.
- Conduct competitor analysis and represent the boutique at meetings.
- Organize daily and weekly tasks in line with policies and procedures.
- Maintain visual merchandising to company standards.
- Manage the till and transactional procedures.
- Participate in training and out-of-hour meetings and VM changes as required.
- Complete all training requirements through E-learning and other sources.
- Ensure team members adhere to the company dress code standards.
- Complete duties as assigned by management and travel for business as required.
Requirements- Jewelry product knowledge and advanced selling and negotiation skills.
- External Jewelry or Retail qualifications.
- Proven track record of sales and management achievements.
- Experience in inspiring and motivating teams.
- Comfort with high price points and retail management experience in a luxury environment.
- Ability to develop and implement business strategies and manage operating costs.
- Numerate with ability to analyze sales performance.
- Experience in leading, mentoring, and coaching high-performing sales teams.
- Proficiency in POS systems and Microsoft Office.
- Ability to thrive in a fast-paced, high-volume location and provide timely solutions.
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