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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • home
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  • Marc Jacobs
  • Sales Supervisor
Marc Jacobs
Marc Jacobs

Founded in 1984

Sales Supervisor

Type
Full time
Industry
Luxury Fashion
Location
Burlington, MA
Category
Retail Sales
Remote
Not Remote
Seniority
Supervisor

Jobs inner cover
Jobs inner cover

Summary

Marc Jacobs

Founded in 1984

Sales Supervisor

Type
Full time
Industry
Luxury Fashion
Location
Burlington, MA
Category
Retail Sales
Remote
Not Remote
Seniority
Supervisor

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Sales Supervisor at Marc Jacobs in Burlington, MA, you will play a crucial role in supporting the management team with daily store operations. Your focus will be on driving sales, delivering exceptional customer experiences, and coaching the team to achieve their best performance.

Responsibilities
  • Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
  • Lead the sales floor to provide an excellent customer experience and build loyal customer relationships.
  • Ensure the store is guest-ready, creating a welcoming environment for clients.
  • Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
  • Illustrate the client journey and core behaviors needed for a unique and elevated experience.
  • Demonstrate deep knowledge of Marc Jacobs products, brand DNA, and pillars.
  • Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
  • Foster a culture of collaboration and open communication with colleagues and management.
  • Maintain a curious and learning attitude by seeking and receiving feedback.
  • Open and close the store according to Marc Jacobs procedures.
  • Ensure both the sales floor and stockroom are well-organized.
  • Adhere to all company policies and procedures.
Requirements
  • 3+ years of experience in retail, sales, or a related role with a focus on customer service.
  • Prior leadership experience is strongly preferred.
  • Experience in generating sales and building client relationships.
  • Strong verbal and written communication skills.
  • Passion for delivering excellence and exceeding client expectations.
  • Entrepreneurial spirit and openness to change and new opportunities.
  • Creative and innovative mindset with a focus on collaboration.
  • Excellent organizational, follow-up, and time management skills.
  • Passion for the Marc Jacobs brand and product offering.
  • Proficiency in operating a POS system and navigating Microsoft Office suite.
  • Flexibility to work a retail schedule, including evenings, weekends, and holidays.

We have summarized this job description for you, click apply to see more details from the employer.

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