SummaryAs a Sales Supervisor at Wrentham Premium Outlet, you will support management in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching the team. You will implement company policies and ensure store standards are maintained.
Responsibilities- Achieve or exceed individual and store sales targets.
- Lead the sales floor to deliver excellent customer experiences.
- Ensure the store is guest-ready and welcoming.
- Build sales by providing styling expertise and product knowledge.
- Illustrate client journey stages to drive repeat business.
- Demonstrate deep knowledge of Marc Jacobs products and brand.
- Initiate regular client contact and follow-up on inquiries.
- Foster collaboration and open communication with colleagues.
- Maintain a learning attitude and seek feedback.
- Open and close the store according to procedures.
- Ensure sales floor and stockroom organization.
- Adhere to company policies and procedures.
Requirements- 3+ years of experience in retail or sales with a focus on customer service.
- Prior leadership experience preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Passion for delivering excellence and exceeding client expectations.
- Entrepreneurial spirit and openness to change.
- Creativity and collaboration skills.
- Excellent organizational and time management skills.
- Passion for the Marc Jacobs brand and products.
- Proficiency in operating a POS and Microsoft Office.
- Flexibility to work retail schedule including evenings, weekends, and holidays.
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