Sales Supervisor

As a Sales Supervisor at Marc Jacobs in Burlington, MA, you will play a crucial role in supporting the management team with daily store operations. Your focus will be on driving sales, delivering exceptional customer experiences, and coaching the team to achieve their best performance.

• Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
• Lead the sales floor to deliver excellent customer service and build loyal customer relationships.
• Ensure the store is guest-ready, providing a welcoming environment for clients.
• Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
• Illustrate the client journey and core behaviors needed for a unique and elevated experience.
• Demonstrate deep knowledge of Marc Jacobs products, brand DNA, and pillars.
• Initiate regular client contact and follow-up on sales, events, or inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by seeking feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedures.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

• 3+ years of experience in retail, sales, or a related field with a focus on customer service.
• Prior leadership experience is strongly preferred.
• Experience in generating sales and developing client relationships.
• Strong verbal and written communication skills.
• Ability to deliver excellence and exceed client expectations.
• Entrepreneurial spirit with a passion for the Marc Jacobs brand.
• Creative and innovative mindset, open to new ideas.
• Excellent organizational, follow-up, and time management skills.
• Proficiency in operating a POS system and navigating Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.