Sales Supervisor

Summary

The Sales Supervisor supports store management with daily operations, sales performance, and exceptional customer experiences. This role leads the sales floor, develops client relationships, and helps coach and support the team while maintaining store standards.

Responsibilities

• Achieve or exceed individual and store sales targets and other commercial KPIs.
• Lead the sales floor to deliver an elevated customer experience and build loyal client relationships.
• Use product knowledge, styling expertise, and seasonal trends to build sales and support the client journey.
• Initiate client contact and follow up on sales, events, and inquiries.
• Open and close the store, maintain organized sales and stockroom areas, and follow company policies and procedures.
• Support management with store operations, team collaboration, and implementation of company initiatives.

Requirements

• At least 3 years of experience in retail, sales, or a related customer service role.
• Leadership experience preferred, with experience generating sales and developing client relationships.
• Strong communication, organizational, follow-up, and time management skills.
• Computer skills, including point-of-sale systems and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays.