Summary
Lead the sales floor to deliver a consistent memorable customer shopping experience, develop client relationships, and support store leadership by coaching and mentoring the sales team to drive sales and uphold brand standards.
Responsibilities
- Lead and coach sales team through one-on-ones and ongoing feedback.
- Exhibit professional demeanor and uphold customer service standards.
- Support new business initiatives and promote positive team reception.
- Build clientele through social engagement and relationship building.
- Maintain merchandise and visual presentation standards.
- Participate in daily stock maintenance, transfers, folding and floor changeovers.
- Assist with opening and closing procedures and handle returns and exchanges when needed.
- Partner with managers to review task trackers and retail updates.
- Manage sales performance to meet personal sales and SPH goals.
Requirements
- College degree or equivalent experience.
- Minimum of 2 years retail management experience with luxury or high volume businesses.
- Strong business acumen and product knowledge.
- Ability to mentor staff, motivate teams and guide toward goals.
- Excellent communication and interpersonal skills.
- Commitment to brand esthetic and professional presentation.
- Experience with clienteling and delivering value added services.
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