Team Lead

Summary

Client centric Team Lead role supporting the Store Manager and Team Manager to coach and develop the sales team, build client relationships, drive sales, and ensure exceptional client experiences while representing brand values.

Responsibilities

• Achieve personal sales goals and support team in reaching targets
• Cultivate and expand an individual client portfolio
• Encourage cross-selling and repeat client visits
• Manage sales floor presence and uphold service standards
• Provide consistent coaching and identify development needs for team members
• Assist in recruiting and developing talent and succession planning
• Motivate team to drive business results and foster collaboration
• Act as product category point person and share insights with corporate merchandising

Requirements

• Proven track record in luxury retail sales and client development
• Experience coaching and developing retail teams
• Strong communication and interpersonal skills
• Ability to manage sales floor and deliver service standards
• Client focused with ability to build lasting relationships
• Knowledge of product performance and market trends
• Ability to support recruitment and talent development efforts