SummaryAs a Sales Supervisor at The Shops at Riverside, you will play a crucial role in supporting the management team with daily operations, driving sales, and providing exceptional customer service. This temporary position is expected to last approximately 20 - 25 weeks, during which you will help implement company policies and ensure store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is guest-ready, creating a welcoming environment for clients.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge to build sales.
- Illustrate the client journey and core behaviors needed for a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs Universe, including product and brand DNA.
- Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking and receiving feedback.
- Open and close the store according to Marc Jacobs procedures.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related field with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and developing client relationships.
- Strong verbal and written communication skills.
- Ability to deliver excellence and exceed client expectations.
- Entrepreneurial spirit with a passion for the Marc Jacobs brand.
- Creative and innovative mindset, open to new ideas.
- Excellent organizational, follow-up, and time management skills.
- Proficiency in operating a POS system and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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