Sales Support - Client Contact Centre

As a Sales Support - Client Contact Centre team member in Toronto, you will embody the Tiffany brand during the holiday season, providing exceptional customer service and creating memorable experiences for clients. Your role will involve being a positive brand ambassador and ensuring clients have a memorable experience.

• Act as an effective brand ambassador, warmly welcoming and assisting clients.
• Enhance the client experience with hospitality and store amenities.
• Assist with engraving station and manage floor waiting list if applicable.
• Maintain a fully stocked, orderly, and clean hospitality area.
• Communicate potential service issues with management.
• Support sales team with boxing, wrapping, and replenishing supplies.
• Perform all POS functions after a client's purchase decision.
• Assist operations team with policies, procedures, and after-sales servicing.
• Participate in inventory and special projects as needed.

• Ability to work non-traditional hours including nights, weekends, and holidays.
• Previous experience in retail, luxury retail, or client-related fields.
• Strong communication and client service skills.
• Ability to prioritize tasks in a fast-paced environment.
• Capability to work with a diverse client base.
• Authorization to work in Canada.