SummaryAs a Sales Support Specialist at Kering Eyewear in Bridgewater, NJ, you will play a crucial role in enhancing the luxury customer service experience by supporting the North American Commercial Optical Sales Team. Your efforts will help maximize business opportunities by meeting organizational and operational targets.
Responsibilities- Support the commercial team within the dedicated regions.
- Ensure timely onboarding and training of Brand Ambassadors.
- Deliver Sales Support KPIs through phone calls and emails.
- Manage order flow from acquisition to invoice in compliance with trade terms.
- Act as the first point of contact for commercial, logistics, and product claims.
- Conduct monthly regional calls with the commercial team.
- Guarantee luxury service to Elite Customers based on SLA.
- Support business validation of active Quarterly Promotions.
- Enhance and adhere to customer service-related procedures and systems.
- Participate in sales events through organizational preparation and execution.
- Manage customer master data ensuring accuracy and integrity.
- Support Commercial returns in compliance with trade terms.
- Issue sales/customer-related reporting for the sales team and customers.
- Participate in ad hoc sales-related activities.
Requirements- 2+ years of work experience with B2B Account Management.
- Proficiency in Excel, including pivot tables and lookup formulas.
- Proactive multitasker with the ability to support in a dynamic environment.
- CRM or SAP experience appreciated.
- Strong communication and presentation skills.
- Strong organizational skills and attention to detail.
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