SummaryAs a Senior Client Advisor at Gucci Brookfield, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, managing merchandise, and overseeing daily store operations. You will be a dynamic leader with strong relationship-building skills, representing the brand as a Gucci Ambassador by promoting Gucci Values and Amplifiers in the marketplace.
Responsibilities- Provide supervision and guidance to Client Advisors on the selling floor to deliver high performance through a customer-centric attitude.
- Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
- Assist in the development and growth within your team.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by providing exceptional client service and exceeding shopping needs.
- Demonstrate excellent knowledge of products and Gucci history and heritage.
- Attract new clients by being a Brand Ambassador through community networking.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
- Contribute to upholding the visual display of products according to Gucci standards.
- Support daily store operations when management is not present.
- Act as the first point of contact for difficult client issues.
Requirements- 4+ years of sales experience in retail, luxury retail, or a service-related industry.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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