SummaryAs a Senior Client Advisor at Costa Mesa South Costa Plaza, you will play a pivotal role in achieving both individual and team sales goals. You will act as a Manager on Duty when needed, guiding and coaching the sales team to ensure the highest standards of store operations and customer service are met.
Responsibilities- Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
- Drive individual and store sales objectives, including KPIs such as Consignment, Appointments, and Repurchase Rate.
- Guide and coach the sales team, sharing knowledge and best practices.
- Capture quality client information to build relationships and personalize future client development opportunities.
- Act as a Brand Ambassador to attract new clients through community networking.
- Supervise the sales floor and act as MOD when required.
- Responsible for opening and closing procedures and holding store keys.
- Support company visual merchandise presentation standards and inventory preparation.
- Maintain a professional and productive work environment with all store teams.
Requirements- 3-5 years of experience in sales roles within Luxury Retail Companies.
- Proven excellent client service skills and commercial mindset.
- Experience in training and coaching people.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Ability to communicate and analyze business needs with senior leadership.
- Flexibility to work evenings, weekends, and holidays as needed.
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