Summary
The Senior Client Advisor assists store leadership in driving sales results, training and supervising client advisors, managing merchandise, and supporting daily store operations. This role acts as a brand ambassador to deliver exceptional client experiences and mentor the sales team. The position requires strong relationship building, leadership, and industry knowledge in luxury retail.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to drive sales and performance
- Support real time coaching and feedback in partnership with the Team Manager
- Assist with onboarding and training of new client advisors to ensure brand standards
- Deliver exceptional client service by greeting, listening, and assisting clients
- Maintain excellent product knowledge and represent brand heritage
- Network within the community to attract new clients and build loyalty
- Perform floor leadership duties including opening and closing the store
- Support visual display and merchandising standards
- Act as first point of contact for difficult client issues when management is absent
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor’s degree in a related field preferred
- Proven ability to drive positive customer experiences and deliver measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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