Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training client advisors, managing merchandise, and overseeing daily store operations. This role acts as a brand ambassador, models exceptional client service, and helps achieve business and product category goals while maintaining Gucci standards.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to drive sales and performance
- Partner with team management to deliver real time coaching and feedback
- Assist in onboarding and training new client advisors to ensure brand initiatives are understood
- Deliver exceptional client service by greeting, listening, and assisting clients to meet shopping needs
- Drive individual KPI goals and attract new clients through networking and representation of the brand
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual merchandising standards and product presentation
- Support daily store operations in the absence of management and handle difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s degree in a related field preferred
- Proven ability to deliver positive customer experiences and measurable sales results
- Ability to manage competing priorities in a fast paced retail environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry and industry awareness
- Flexibility to work evenings weekends and holidays
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