Summary
The Senior Client Advisor will assist store leadership in driving sales, supervising and training Client Advisors, managing merchandise and supporting daily store operations while representing the brand and promoting Gucci values.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance.
- Partner with Team Manager to deliver coaching and feedback to achieve category goals.
- Assist in development and onboarding of new Client Advisors and facilitate training.
- Deliver exceptional client service by greeting, listening and assisting clients to meet their needs.
- Act as a Brand Ambassador to attract new clients through community networking.
- Drive and exceed individual KPI goals through high quality sales and service.
- Perform floor leadership duties including opening and closing the store and organizing coverage.
- Maintain visual standards and support daily store operations when management is not present.
- Serve as first point of contact for difficult client issues.
Requirements
- Sales management experience in retail, luxury retail or service industry preferred.
- Bachelor's Degree preferred.
- Proven ability to drive positive customer experiences and measurable results.
- Ability to manage competing priorities in a fast paced environment.
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication and organizational skills.
- Passion for the fashion industry and flexibility to work evenings weekends and holidays.
- Proper work authorization to work in the United States.
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