Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, training and supervising Client Advisors, merchandise management, and daily store operations. This role is a client-facing leadership position focused on delivering exceptional service, representing the brand, and achieving KPI goals while supporting staff development and store standards.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to maximize performance
- Partner with Team Manager to deliver coaching and feedback to meet business and category goals
- Assist in training and onboarding new Client Advisors to ensure consistent brand experience
- Deliver exceptional client service by greeting, listening, and assisting clients to exceed needs
- Drive individual KPI goals and attract new clients through community networking
- Perform floor leadership duties including opening and closing the store
- Maintain visual standards for product displays in accordance with brand guidelines
- Support daily store operations when management is not present and handle difficult client issues
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor's Degree preferred
- Proven ability to create positive customer experiences that build loyalty and deliver results
- Ability to manage priorities in a fast-paced environment and work retail schedule including evenings weekends and holidays
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and excellent organizational skills
- Industry awareness business acumen and passion for the fashion industry
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