Summary
The Senior Client Advisor will assist the Store Director in driving sales, supervising and training client advisors, managing merchandise and supporting daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to drive sales performance
- Partner with team management to deliver coaching and feedback to achieve business goals
- Assist in onboarding and training new client advisors to ensure consistent brand standards
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their needs
- Act as a brand ambassador to attract new clients through community networking
- Drive and exceed individual KPI sales goals through high quality customer interactions
- Perform floor leadership duties including opening and closing the store
- Maintain visual displays in accordance with brand visual standards
- Support store operations and act as first point of contact for client issues when management is not present
Requirements
- Sales management experience in retail, luxury retail, or service-related industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to deliver positive customer experiences and measurable results
- Ability to manage competing priorities in a fast-paced environment
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings, weekends, and holidays
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