Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, training and supervising Client Advisors, managing merchandise and daily store operations. This role leads by example to deliver exceptional client experiences, represent the brand, and promote store initiatives while ensuring operational standards are met.
Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve performance targets
- Partner with Team Manager to provide real time coaching and feedback
- Assist in development and growth of team members and onboarding consistency
- Deliver exceptional client service by greeting listening and assisting clients
- Maintain strong product knowledge including brand history and heritage
- Attract new clients through community networking and brand ambassadorship
- Perform floor leadership duties including opening and closing the store
- Uphold visual display standards and support daily store operations in management absence
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Industry awareness strong business acumen and communication skills
- Excellent organizational skills and passion for the fashion industry
- Flexibility to work retail schedule including evenings weekends and holidays
- Authorized to work in the United States
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