Summary
Lead Client Advisor responsible for supporting the Store Director and Team Manager in driving sales, supervising and training client advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to deliver high performance.
- Partner with team management to provide coaching and feedback to achieve sales and product goals.
- Assist in onboarding and training new client advisors to ensure consistent branded experiences.
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their needs.
- Act as a brand ambassador to attract new clients and build community relationships.
- Drive individual KPI goals through client centric selling and product knowledge.
- Perform floor leadership duties including opening and closing the store and organizing coverage.
- Maintain visual merchandising standards and support daily store operations in management absence.
- Serve as first point of contact for complex client issues on the sales floor.
Requirements
- Experience in sales management in retail, luxury retail, or service industries preferred.
- Bachelor’s degree in a related field preferred.
- Proven ability to drive positive customer experiences and measurable results.
- Ability to manage competing priorities in a fast paced retail environment.
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook.
- Strong verbal and written communication and organizational skills.
- Passion for the fashion industry and strong industry awareness.
- Flexibility to work retail schedule including evenings weekends and holidays.
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