Senior Group Director, Human Resources & Employee Relations Advisory

Summary

The Senior Group Director, People & Organization Advisory leads HR Generalists and Employee Relations Specialists delivering consistent employee support and effective case management. This New York-based role oversees service frameworks, escalations, team development, and continuous improvement across the organization.

Responsibilities

• Lead HR Generalists and Employee Relations Specialists, ensuring high-quality guidance and handling of complex employee relations cases.
• Develop service standards, SLAs, triage protocols, escalation frameworks, tools, and templates.
• Allocate resources according to case complexity and business needs, and manage leadership escalations.
• Use metrics and data-driven insights to monitor service delivery and improve processes.
• Share case themes and learnings with HR business partners and centers of excellence; support team knowledge sharing and upskilling.

Requirements

• At least 12 years of relevant Human Resources or Employee Relations experience.
• Experience leading people and managing HR Generalist and Employee Relations work for client groups.
• Strong process design, service delivery, metrics development, and protocol improvement experience.
• Ability to balance employee experience with process efficiency and operational excellence.
• Bachelor's degree; master's degree preferred.
• Ability to work in person at the New York City office at least three days per week.