SummaryAs a Senior Manager of Retail Client Engagement and Development at Gucci, you will lead the planning and implementation of client development strategies across directly operated stores and outlet locations. Your role will focus on driving retention, elevation, and acquisition through exceptional relationship management and local market events to support key client moments and achieve overall targets.
Responsibilities- Lead market store-specific strategy, planning, and execution of client development activities in partnership with corporate client and insights team.
- Leverage client pyramid analysis at store level to derive retail plans designed to meet sales goals.
- Review client outreach achievement and tool usage to identify opportunities for improvement.
- Collaborate with corporate and field cross-functional teams to align on client goals and annual development plans.
- Analyze performance and impact of client initiatives on development and sales.
- Travel to stores to support client development growth.
- Host regional calls with store teams to ensure clear communication around client strategies.
- Identify store-specific opportunities to develop stronger training programs.
- Create tourist development programs to engage key local and international tourist groups.
- Build expert knowledge of top client base and cultivate relationships with top clients.
- Manage and coordinate exceptional local and international experiences for clients.
- Develop partnerships with travel, hotel, and concierges to drive acquisition of VIP clients.
- Create and manage regional client engagement events calendar and budget.
- Support store teams in developing new event initiatives.
- Oversee corporate identity preparation prior to in-store events.
Requirements- Bachelor’s degree preferred.
- 5+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.
- Proven ability in client management and partnership management skills in a B2B and B2C environment.
- Strong interpersonal and relationship building skills.
- Exceptional appreciation and understanding of the luxury fashion industry.
- Excellent written, verbal, and presentation skills.
- Experience with CRM Systems and Business Intelligence tools.
- Strategic, analytical, and relationship building competencies required.
- Ability to outline a strategic plan and make recommendations.
- Confidence presenting to senior management.
- Collaborative team player who enjoys working in a cross-functional team environment.
- Ability to travel as needed both domestically and internationally up to 60% of the time.
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