Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise movement, supporting the selling team to deliver exceptional client service. This role executes shipping and receiving, manages cycle counts and inventories, and supports store initiatives while maintaining Gucci standards and procedures.
Responsibilities
- Execute shipping and receiving processes and report issues to management
- Ensure timely movement of merchandise including transfers, returns to vendor, and handling damages
- Oversee and maintain accurate store inventory, cycle counts, and scheduled inventories
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Pack, handle, and store merchandise following Gucci standards
- Support the selling team and assist with client service as needed
- Assist with physical maintenance of the boutique and store projects
- Develop ideas to increase efficiency and reduce operational costs
Requirements
- Minimum 2 years of retail experience; luxury or contemporary preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information, identify priorities, and problem solve
- Excellent organizational skills and attention to detail
- Experience with internal retail systems and shipping software
- Ability to manage multiple tasks in a fast paced environment
- Ability to meet physical requirements including climbing ladders and lifting boxes
- Team player attitude and high degree of integrity
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