SummaryAs a Senior Stock Controller at South Coast Plaza, you will partner with store operations, sales team, and management to oversee all back-of-house operational duties, ensuring compliance with company procedures. You will act as the Client Experience Manager and Manager on Duty, coaching and guiding the stock and sales teams to achieve individual and team results.
Responsibilities- Ensure consistent execution of Moncler Service standards.
- Enhance team performance by supervising and coaching, sharing knowledge and best practices.
- Supervise back-of-house and sales floor operations, acting as CEM and manager on duty.
- Manage inventory, shipping, and receiving procedures.
- Provide customer service for repairs and merchandise returns.
- Drive store performance through accurate inventory levels.
- Coach store staff to comply with company policies and procedures.
- Oversee incoming and outgoing shipments and direct staff for inventories.
- Maintain accurate inventory levels with Stock Associates.
- Adhere to company operational policies and procedures.
Requirements- 3-5 years of retail operations experience.
- Experience in luxury retail preferred.
- Proven track record in inventory management.
- Supervisory experience with feedback and coaching skills.
- Proficient in MS Word, Excel, and Outlook.
- College degree preferred.
- Authorization to work in the country of employment.
- Willingness to work overtime with short notice.
- Must be 18 years or older.
- Results-driven and customer-focused.
- Strong leadership qualities and attention to detail.
- Ability to read and analyze reports and perform calculations.
- Ability to handle merchandise weighing 0-40 pounds.
- Ability to operate necessary store equipment.
- Flexibility to work varied hours and days.
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