SummaryAs a Service Advisor, you will serve as an Ambassador of client service and communication, responsible for providing advice and technical explanations to clients regarding the servicing of merchandise. You will ensure after-sales service resolutions that meet or exceed client expectations, delivering the highest level of client experience.
Responsibilities- Deliver a warm and gracious welcome to each client while exhibiting Maison values and exceeding client experience expectations.
- Meet or exceed service timeframes and client expectations for follow-up to service.
- Understand client needs and discuss appropriate solutions.
- Communicate and respond to client inquiries with strong knowledge of technical explanations of service.
- Execute Cartier Service Policies to provide a Maison appropriate client experience.
- Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
- Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
- Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales.
- Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
- Understand and comply with Cartier security and operational procedures.
- Assist with Boutique daily setup and breakdown for opening/closing.
- Assist with Boutique projects such as inventory, organization, and restocking of supplies.
- Assist in merchandising and daily maintenance of cases, maintaining proper visual standards and product maintenance.
Requirements- College degree preferred.
- 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
- General knowledge of timepiece movements and jewelry preferred.
- Availability to work retail hours including weekends.
- Ability to work in a fast-paced retail store environment.
- Proficiency in MS Office; SAP knowledge preferred.
- Additional language skills (Mandarin, Portuguese, Russian) are a plus.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
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