Service Consultant - Hudson Yards

Summary

The Service Consultant coordinates service orders and supports a high-quality aftercare experience for internal and external clients. This role manages workflow, special orders, and spare parts while supporting operational efficiency and revenue in the Aftercare department.

Responsibilities

• Coordinate, prioritize, communicate, and follow up on service orders.
• Maintain department standards and deliver excellent aftercare experiences.
• Support workflow, special order and spare parts management, and operational efficiency.
• Manage operating costs and identify efficiency improvements.
• Accommodate showroom hours, including evenings and weekends, and stand for extended periods.

Requirements

• Experience with luxury watches and technical knowledge of timepieces.
• Ability to change or size watch straps and bracelets.
• Knowledge of relevant retail law, health and safety, and security requirements.
• Strong project, planning, change, and time management skills.
• Excellent communication and interpersonal skills; IT literacy and numeracy.
• Ability to analyze performance, make effective decisions, focus on results, and adapt to change.