Spare Parts Specialist

As a Spare Parts Specialist, you will ensure excellent client service by coordinating workflow with watchmakers, prioritizing service requests, and maintaining clear communication with all stakeholders. You will be responsible for managing spare parts inventory and supporting the service production process to achieve department goals.

• Manage inventory flow of products through the shop and maintain inventory control accuracy.
• Fulfill part orders to watchmakers and monitor accuracy of requests, cost, and margins.
• Maintain vendor relationships through effective communication, purchasing, and planning.
• Monitor the service process to ensure smooth operation and timely completion.
• Develop and implement continuous productivity improvements.
• Create an environment of accountability and high-performance work teams.

• 3-5 years of experience in customer service.
• Ability to read, interpret, and transcribe data accurately.
• Strong multitasking skills and ability to adapt to changing priorities.
• Effective communication skills in both verbal and written form.
• Above average computer skills with proficiency in various software programs.
• High School diploma required, some college preferred.