Summary
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers to increase sales, service, and loyalty. The role involves achieving sales targets for their assigned brand and sharing expert product knowledge with the store's sales team.
Responsibilities
- Consistently deliver extraordinary service to all customers.
- Exceed personal and brand sales and service goals.
- Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
- Maintain relationships with buyers, vendors, and selling managers.
- Drive brand sales through marketing opportunities, event execution, and assortment recommendations.
- Attend educational sessions including product knowledge and Holt Renfrew seminars.
- Perform sales support tasks such as floor recovery, visual merchandising, and price changes.
- Communicate with personal clients regarding in-store events, merchandise requests, and sales follow-up.
- Resolve customer service issues in partnership with selling management.
- Comply with Health & Safety policies.
Requirements
- High school diploma.
- Proven ability to exceed sales targets.
- Ability to work collaboratively in a team-oriented environment.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of two years' experience in a commission-based sales environment.
- Prior luxury retail sales experience as a product specialist preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
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