SummaryAs a Specialist Designated Beauty Advisor at Holt Renfrew City Centre Drive, you will develop deep, long-lasting relationships with customers, leading to increased sales, service, and loyalty. You will be responsible for achieving sales targets for your assigned brand, while providing extraordinary service to all customers.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed personal and brand sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Drive brand sales through marketing opportunities and event execution.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with personal clients about in-store events and merchandise requests.
- Resolve customer service issues and partner with management on complex issues.
- Comply with all Health & Safety policies and requirements.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Collaborative team-oriented approach.
- Ability to work in a fast-paced, multi-tasking environment with minimal supervision.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of 2 years experience in a commission-based sales environment.
- Prior retail sales experience in a luxury environment preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
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