Specialist - Long Island City

As a Specialist in Top Client Experience, you will play a crucial role in enhancing the customer journey for our most valued clients. Based in Long Island City, you will work closely with the team to ensure exceptional service and satisfaction.

• Develop and implement strategies to improve client experience and satisfaction.
• Collaborate with cross-functional teams to address client needs and feedback.
• Monitor and analyze client interactions to identify areas for improvement.
• Provide personalized support to top clients, ensuring their needs are met promptly.
• Organize and participate in client-focused events and initiatives.

• 2+ years of experience in client relations or a similar role.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and attention to detail.
• Familiarity with CRM software and client management tools.