SummaryAs a Specialized Operations Associate, you will work under the leadership of the Assistant General Manager, Operations, to facilitate returns and support the daily operations of specialized work groups. You will play a key role in ensuring the smooth processing of returns and maintaining an organized environment.
Responsibilities- Open and close the digital return register daily.
- Maintain a neat and organized environment.
- Follow protocols for processing returns, adjustments, and reconciling reports.
- Ensure product security and integrity, especially for .com returns.
- Resolve customer issues both internally and externally.
- Support other Specialized Operations functions such as Cash Reconciliation and Jewelry Operations.
- Collaborate with Merchandise Operations, Asset Protection, and Assistant General Manager of Operations.
- Communicate effectively with clients and store teams.
- Handle ad hoc responsibilities as needed.
Requirements- Strong interpersonal and customer service skills.
- Ability to lift up to 15 pounds and handle merchandise.
- Knowledge of POS and strong computer skills.
- Ability to work in a fast-paced, team-oriented environment.
- Flexible schedule and adherence to dependability standards.
- Attention to detail and organizational skills.
- Ability to influence team adherence to store policies and procedures.
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