SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and the Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general office tasks and jewelry operations.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions such as cash entry, bank deposits, chargeback reconciliation, and petty cash management.
- Resolve customer issues, including bill payments and package tracking.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processing.
- Process re-tickets, RTVs, transfers, ASN shipments, and price changes.
- Ensure accurate case counts and reconcile discrepancies.
- Maintain repair logs and track repairs sent to vendors or local shops.
- Assist in trunk show setups and manage special order requests.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process fulfillment orders and handle ad hoc responsibilities.
Requirements- 2+ years of experience in a similar role.
- Strong computer skills, including Google and MS Office.
- Ability to lift up to 15 lbs and work with ladders, racks, and carts.
- Flexibility to work a varied schedule as per business needs.
- Excellent verbal and written communication skills.
- Attention to detail and organizational skills.
- Ability to maintain confidentiality and adhere to store policies.
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