Sr. Director, Market Operations

Summary

The Sr. Director, Market Operations leads operational strategy and execution for the New York market, partnering with store leadership to drive consistent service, presentation, and profitability. This role directs cross-functional initiatives, establishes standards and processes, and oversees teams to ensure exceptional customer experience and operational excellence.

Responsibilities

• Develop and implement market-wide operations strategy and standards for stores in the New York market.
• Lead, mentor, and manage market operations managers and cross-functional teams.
• Partner with store leadership on merchandising, visual, and service initiatives to drive sales and productivity.
• Analyze performance metrics and execute action plans to improve operational and financial results.

Requirements

• 10+ years of retail operations experience, including leadership at the director level or above.
• Proven ability to lead cross-functional teams and influence senior stakeholders.
• Strong analytical skills, financial acumen, and experience managing P&L or performance metrics.
• Bachelor's degree or equivalent experience and ability to travel within the market as needed.