Sr Principal Engineer - Customer Identity

Summary

Senior technical individual contributor responsible for defining and executing enterprise-wide customer identity strategy and architecture. Owns design and delivery of scalable identity systems that connect digital and physical channels while ensuring security, privacy, and personalization. Serves as a strategic consultant influencing cross-organizational engineering practices and technical decisions.

Responsibilities

• Lead customer identity strategy and roadmap across the enterprise
• Design scalable architectures for identity resolution and cross-channel data integration
• Enhance targeting through improved identity signals for personalization and marketing automation
• Architect trust frameworks balancing security, privacy, and frictionless experiences
• Create confidence scoring and identity observability frameworks
• Establish standards for system quality, performance, and fraud detection
• Influence cross-organizational design decisions and lead technical reviews
• Mentor engineering teams on identity management best practices

Requirements

• 15+ years of professional software engineering experience
• Bachelor's or Master's degree in Computer Science Engineering or related field
• Proven experience designing and integrating enterprise-scale customer identity systems
• Deep knowledge of identity and access management and authentication protocols
• Experience with privacy-enhancing technologies and regulatory frameworks
• Ability to translate complex business requirements into technical solutions
• History of technical leadership and mentoring across organizations