Summary
The Store Manager leads boutique business performance, client experience, operational excellence, and team development. This role translates business insights and company priorities into effective store strategies while representing the brand in the local luxury retail community.
Responsibilities
- Drive sales, profitability, productivity, client development, and operational objectives.
- Deliver exceptional luxury client experiences and build a culture of clienteling and CRM excellence.
- Recruit, coach, develop, and retain a high-performing team, including planning for succession.
- Oversee store operations, payroll, scheduling, inventory, compliance, loss prevention, and presentation standards.
- Partner with regional leadership and cross-functional teams to execute store priorities and improve results.
Requirements
- At least five years of progressive luxury retail leadership experience, including management of a high-volume store or comparable business.
- Strong commercial acumen and experience using KPIs, financial information, and client insights to drive growth.
- Expertise in luxury client experience, clienteling, CRM, and relationship development.
- Strong team leadership, coaching, operational judgment, communication, and problem-solving skills.
- Proficiency with Microsoft Office, POS, CRM, inventory management, and other retail technology systems.
- Ability to work a flexible retail schedule, including evenings, weekends, holidays, and peak periods.
