Store Manager

Overview

The ideal candidate will have a Retail Management background, impeccable administration and organizational skills, and an understanding of the luxury goods market. Ideally, you will already have a list of potential clients, designers and trade contacts. As a Store Manager, it is essential that you have a passion, drive, and energy for delivering a great customer experience, leading, coaching and challenging your team to deliver your customers perfect home décor solutions.

Team

• Managing the end-to-end sales journey for clients, putting their needs at the forefront to ensure they attain the home interiors of their dream
  
• Set sales team individual goals and performance manager your team to achieve them.
  
• Make sure your store is known locally, use creative ways to build awareness of the brand and exemplary service you offer
  
• Ensure high levels of customer service in your store always.
  
• Actively outreach to the local Interior Design and Trade community on a regular basis
  
• Build and maintain client base through consistent follow-up, scheduling appointments to review new product lines, and inviting to store events
  
• Network with designers, decorators, stylists and commercial developers
  
• Educate every client about our brand, its USP’s, our products, their features, advantages, and benefits.
  
• Benchmark the competition and be able to build value in our products for the client.
  
• Maintain proper inventory controls, monitor stock levels and assortment, adjusting when necessary
  
• Receive and account for all stock deliveries in order to maintain the integrity of the stockroom
  
• Manage all controllable costs to maintain profitability
  
• Liaise with HQ on financial matters including forecasting, product assortment and inventory levels
  
• Execute sales and promotions within the store in an accurate and timely manner
  
• Collect customer feedback, drive social media reviews, and continually undertake market research for individual and company performance improvement.
  
• Execute the level of customer service associated with our brand
  
• Enjoy what you do, share this enjoyment with others and be a positive role model for all your colleagues.
  

Expectations

• Take ownership of your business in order to realize or exceed determined sales budgets and KPI’s
  
• Ensure store and team sales revenue and KPI targets are met.
  
• Meet with Interior designers, stylists and commercial developers, ensuring they visit the store and endorse the company’s products in their projects.
  
• Ensure the store remains clean and presentable always, ensuring that the sales floor is properly merchandised always
  
• Actively pursue and achieve client satisfaction survey scores of a minimum of 80% positive reviews (Google 4 stars and above)
  
• Continuously work towards attaining both your own and your teams ongoing personal development goals
  
• Ensure your store team are following the business guidelines, processes and procedures always
  
• Continually reach out, develop and maintain good-standing relationships with designers and the wider trade community, building the stores client base
  
• Ensure that you provided detailed and accurate sales forecasts
  
• Consistently meet and exceed personal and team sales targets set in partnership with senior management
  
• Ensure you and your team have excellent product knowledge in order to be able to make recommendations and answer any questions the customer may have
  

• At least 3-5 years in a similar role within luxury home goods
  
• A pro-active approach to sales, with a strong desire and ability to win and grow new business
  
• Ability to interpret basic financial/statistical information
  
• Ability to identify and understand business opportunities and build long term relationships with customers
  
• Proven track record of selling to retail and trade customers
  
• Previous experience of coaching, engaging, and motivating a small sales team
  
• Awareness of the sales process and ability to coach others
  
• Excellent communication skills
  
• Time management skills and ability to multi-task
  
• Ability to identify and understand business opportunities and build long term relationships in a trade or retail environment
  
• Have an innovative and agile approach to identify growth opportunities
  
• Enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do