SummaryAs a Store Manager at our Nashville Boutique, you will be the Brand Leader responsible for achieving store business objectives and growing sales through strategic planning and execution. You will deliver exceptional service to clients and manage store operations efficiently, while representing the brand by promoting our values and vision within the marketplace.
Responsibilities- Ensure sales and service standards are consistently embodied by the leadership team and all store employees.
- Drive store sales and productivity through proactive and strategic sales planning and key KPI management.
- Conduct business analysis and develop action plans in collaboration with the Regional Director to grow business strategically.
- Execute company and regional strategic initiatives, policies, and procedures flawlessly in-store.
- Demonstrate sales leadership by engaging with top clients and ensuring the highest level of customer service.
- Lead the team to establish client relationships and propose local events and consignment through networking.
- Coach and ensure all store staff comply with company initiatives and programs.
- Manage employee performance to ensure individual growth and engagement.
- Attract, recruit, and hire high-caliber talent, building a talent pipeline through networking.
- Ensure a consistent and branded onboarding experience for all new hires.
- Partner with Regional Director and HR for employee relations issues to ensure effective resolution.
- Oversee daily operations and maintain operational excellence, ensuring efficiency and protection of company assets.
- Monitor store expenses and maintain operating budget while aiming to reduce costs.
- Oversee in-store after-sales operations ensuring efficiency and a positive client experience.
- Support and maintain visual merchandising standards and execute floor changeovers as necessary.
- Analyze reporting and support stock levels to maintain high sell-through and alignment with new product launches.
- Train and communicate current product knowledge to all associates.
- Respond proactively to the competitive environment and trends, identifying future opportunities.
Requirements- Bachelor’s degree or equivalent.
- Minimum of 5 years of retail management experience, luxury experience preferred.
- Proven track record of successful sales generation and employee development.
- Results-driven and customer-focused.
- Impeccable communication skills at all levels.
- Strong leadership qualities and attention to detail.
- Ability to analyze business and take business-driving actions.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Proficient in Microsoft Office, POS, CRM, and Inventory Management systems.
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