SummaryAs a Store Manager at Philadelphia Premium Outlet in Pottstown, PA, you will lead the daily operations of the store, managing the team, merchandise, and sales results. You will report to the Regional Manager and be responsible for loss prevention compliance, human resources management, and visual merchandising presentation. Your leadership will ensure positive and inclusive client experiences that contribute to the store's commercial success.
Responsibilities- Lead the team to achieve individual and team sales targets.
- Implement a culture that leverages all KPIs.
- Analyze sales figures and KPIs to understand performance and sales opportunities.
- Deliver excellence and strive to exceed client expectations.
- Drive the team to embrace a clienteling culture and build strong client relationships.
- Ensure the execution of company CRM initiatives with action plans.
- Promote brand awareness and establish market presence through community engagement and store events.
- Ensure store visual standards are met and maintained in partnership with the visual merchandising team.
- Support the Visual Team in planning and performing changes in the visual environment.
- Review sales and take action on visual merchandising to improve sales.
- Develop, train, and motivate associates to achieve and exceed sales objectives.
- Lead the recruitment process and build a talent pipeline.
- Provide guidance and feedback to associates through coaching conversations.
- Oversee performance processes and assist in establishing goals for associates.
- Build development plans for employees and create action plans.
- Ensure a seamless onboarding experience for new hires.
- Schedule effectively to drive sales and manage staff resources.
- Partner with Regional Manager and HR for employee relations issues.
- Promote a culture of belonging and inclusivity.
- Manage day-to-day store operations to meet KPIs and profit expectations.
- Maintain inventory accuracy and shrink rates within company standards.
- Maintain store operating budget and aim to reduce costs.
- Comply with Loss Prevention audits and inventory reconciliations.
- Oversee merchandise requests and shipments.
- Develop accurate schedules and submit payroll records timely.
- Uphold company and store standards, policies, and procedures.
Requirements- 8+ years of retail experience.
- Minimum of 3+ years managing others in a customer service environment.
- Proven record of motivating and developing team members.
- Strong analytical skills to analyze retail KPIs and on-floor behaviors.
- Ability to analyze selling reports and react to business needs.
- Excellent verbal and written communication skills.
- Strong organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Passionate about the customer experience.
- Demonstrates passion and empathy, exceeding client expectations.
- Embraces change and new opportunities while staying true to Marc Jacobs' DNA.
- Promotes curiosity, diversity, and collaboration.
- Ability to connect with customers through service, visual presentation, and business acumen.
- Proficient in operating a POS and Microsoft Office suite.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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