Store Manager - Phipps Plaza Mall

As a Store Manager at Phipps Plaza Mall, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

• Drive and increase sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
• Ensure alignment and partnership between front of house and back of house.
• Maintain merchandising standards.
• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Must have flexible schedule: some nights, weekends, and holidays.