SummaryAs a Supervisor at BVLGARI in San Francisco, you will play a crucial role in setting the gold standard on the sales floor, supporting the Store Director and Assistant Manager. Your focus will be on mentoring the sales team, ensuring a consistent and impeccable client experience, meeting store sales targets, and maintaining operational excellence.
Responsibilities- Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques.
- Showcase in-depth product knowledge coupled with exemplary selling skills and brand passion.
- Enhance customer experience and boost sales conversions by assisting the sales team on the floor.
- Embrace a team-player attitude by actively contributing to store objectives and fostering a positive, inclusive work environment.
- Commit to achieving monthly and yearly sales targets and KPIs.
- Foster relationships with existing clients and introduce new customers to the Bulgari brand.
- Execute CRM activities as directed, enhancing client relations.
- Collaborate with management on potential community engagement and events for increased brand visibility and loyalty.
- Facilitate after-sales activities (exchanges, repairs, etc) with finesse.
Requirements- Minimum of 3 years in a comparable role, ideally in the luxury retail sector.
- Experience in High Jewelry and Watches sales is advantageous.
- Demonstrated strategic agility and an aptitude for leading and inspiring teams.
- A proven record of achieving exceptional business results.
- Ability to strategize, make rapid decisions, and implement practical business actions.
- Solid background with a focus on nurturing and empowering diverse teams.
- In-depth understanding of the local retail market, with skills in client development and establishing industry relationships.
- Familiarity with retail software like Beanstore, Salesforce, and SAP.
- Flexibility to work evenings, weekends, and holidays when necessary.
We have summarized this job description for you, click apply to see more details from the employer.