Supervisor

As a Supervisor at BVLGARI in San Francisco, you will play a crucial role in setting the gold standard on the sales floor, supporting the Store Director and Assistant Manager. Your focus will be on mentoring the sales team, ensuring a consistent and impeccable client experience, meeting store sales targets, and maintaining operational excellence.

• Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques.
• Showcase in-depth product knowledge coupled with exemplary selling skills and brand passion.
• Enhance customer experience and boost sales conversions by assisting the sales team on the floor.
• Embrace a team-player attitude by actively contributing to store objectives and fostering a positive, inclusive work environment.
• Commit to achieving monthly and yearly sales targets and KPIs.
• Foster relationships with existing clients and introduce new customers to the Bulgari brand.
• Execute CRM activities as directed, enhancing client relations.
• Collaborate with management on potential community engagement and events for increased brand visibility and loyalty.
• Facilitate after-sales activities (exchanges, repairs, etc) with finesse.

• Minimum of 3 years in a comparable role, ideally in the luxury retail sector.
• Experience in High Jewelry and Watches sales is advantageous.
• Demonstrated strategic agility and an aptitude for leading and inspiring teams.
• A proven record of achieving exceptional business results.
• Ability to strategize, make rapid decisions, and implement practical business actions.
• Solid background with a focus on nurturing and empowering diverse teams.
• In-depth understanding of the local retail market, with skills in client development and establishing industry relationships.
• Familiarity with retail software like Beanstore, Salesforce, and SAP.
• Flexibility to work evenings, weekends, and holidays when necessary.