Supervisor

Summary

Lead the sales floor to ensure a consistent memorable customer shopping experience using high standards of service while building client relationships. Partner with store leadership to develop as a leader, influence the sales team, and drive sales in a high volume luxury retail environment.

Responsibilities

• Provide coaching and feedback through one on ones and ongoing development.
• Exhibit professional presentation and uphold customer service standards.
• Support new business initiatives and promote positive team reception.
• Maintain merchandise and visual presentation standards including stock maintenance and floor changeovers.
• Use product knowledge and selling tools to meet and exceed sales and SPH goals.
• Perform opening and closing procedures and handle returns and exchanges when manager absent.
• Manage task tracking and communicate updates with management and associates.
• Mentor and coach sales team to expand clientele and maximize sales.
• Participate in daily operational and merchandising activities to uphold brand aesthetic.

Requirements

• College degree or equivalent experience.
• Minimum of 2 years retail management experience in high volume luxury business.
• Strong business acumen and passion for the product.
• Ability to develop staff using negotiation teamwork motivation and coaching skills.
• Strong communication and interpersonal skills.
• Ability to uphold brand lifestyle philosophy and service excellence.
• Experience with clienteling and building clientele through social engagement.