Summary
The Team Lead is a client centric sales leader who supports the Store Manager and Team Manager in coaching and developing the sales team, driving sales, and ensuring exceptional client experiences while representing the brand.
Responsibilities
- Act as a role model in sales and achieve personal sales goals.
- Support the team to reach collective sales targets and encourage cross-selling.
- Cultivate and expand a personal client portfolio to drive repeat visits.
- Manage the sales floor to maximize business opportunities and maintain service standards.
- Provide consistent coaching and identify development needs for team members.
- Assist in recruiting and developing talent and support succession planning.
- Motivate the team and foster a positive collaborative work environment.
- Serve as point person for Corporate Merchandising regarding product feedback and client insights.
- Share product information and implement action plans to support category business.
Requirements
- Proven retail sales experience with leadership or supervisory responsibilities.
- Strong coaching and team development skills.
- Demonstrated ability to build and manage client relationships and portfolios.
- Excellent communication and interpersonal skills.
- Ability to drive sales and meet targets in a luxury retail environment.
- Knowledge of product merchandising and market trends.
- Ability to work on the sales floor and support operational standards.
- Professional presentation and commitment to brand values.
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