Team Lead

Summary

The Team Lead will support the Store Manager and Team Managers to mentor and develop staff, build client relationships, drive sales goals, and ensure a high level of client experience within a luxury retail environment. The role involves partnering on strategies, championing product categories when required, and representing the brand to clients. Strong communication, client focus, and an entrepreneurial approach to identifying client needs and market trends are essential.

Responsibilities

• Support Store Manager and Team Managers in daily store leadership and operations
• Mentor, coach, and develop sales team members
• Drive client engagement and build strong client relationships
• Champion achievement of individual and store sales targets
• Manage selling floor and ensure excellent client experience
• Assist with team scheduling and operational tasks
• Optionally lead and promote a specific product category
• Collaborate on sales and merchandising strategies

Requirements

• Proven retail leadership or supervisory experience
• Strong client service and communication skills
• Ability to mentor and develop a sales team
• Sales driven with focus on achieving targets
• Knowledge of luxury products and market trends
• Professional presentation and brand ambassador mindset
• Entrepreneurial attitude and ability to identify client needs